Borrowing FAQs

  • General Questions

    • Books – 100
    • Magazines – 10
    • Audiobooks – 10
    • DVDs – 10 regular DVDs and 2 Fastview DVDs
    • Video games – 5
    • Launchpads – 5
    • Mobile hotspots - 1

    We have a reciprocal borrowing agreement for Whitchurch-Stouffville residents with the following libraries, so you can get a Library Card without paying non-resident fees:

    • Aurora
    • East Gwillimbury
    • Georgina
    • King Township
    • Markham
    • Newmarket
    • Pickering
    • Richmond Hill
    • Uxbridge
    • Vaughan

    Books – 3 weeks with 10 renewals if not on reserve
    eBooks – 3 weeks with renewals if not on reserve
    Magazines – 3 weeks with 10 renewals if not on reserve
    Audiobooks – 3 weeks with 10 renewals if not on reserve
    eAudiobooks – 3 weeks with renewals if not on reserve
    DVDs – 10 renewals if not on reserve
    Fast View DVDs – 3 days; no renewals
    DVDs – 1 week
    DVDs (non-fiction) – 2 weeks
    DVDs (TV series) – 2 weeks
    Mobile Hotspots – 2 weeks; no renewals
    Chromebooks – 1 week; no renewals
    Video Games – 1 week with 10 renewals if not on reserve
    Launchpads – 1 week with 10 renewals if not on reserve
    Fast Reads– 1 week; no renewals

    If you have selected the option to maintain a reading history when you made a library card you can see past items on your account online.

  • Fees & Fines

    If an item is lost or damaged you will be charged the cost of the item, plus a $5 processing fee and any overdue fines owed for the items. Once paid for, the item belongs to you. If a lost item has been paid for and subsequently found, a refund may be requested within six months of the billing date. The lost library materials must be returned undamaged.

    Fines can be paid at the library using cash, credit, or debit. Any fines under $5 must be paid with cash at the service desks

    Audiovisual items (DVDs, Video Games, Playaway products) – $2.00 per day
    Short Term Loans (Fast Reads, Fast Views) – $2.00 per day
    Books – $0.30 per day
    Magazines – $0.25 per day
    Photocopy (B/W) – $0.25 per side of page
    Photocopy (Colour) – $0.50 per side of page
    Fax – $1.20 per page
    Replacement Library Card – $2.00
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  • Renewals

    If you’re unable to renew your books, CDs, DVDs or other materials, your account may be blocked, you may have reached the renewal limit or someone else may have the title on hold. Your account is blocked if you have an outstanding balance exceeding $10 on your account.

    Items can be renewed at the self checkout stations as well as the any of the service desks. Or you may renew items yourself at any time by logging in to your account and or by phone call at 905-642-7323

    You may renew materials up to 10 times, if not on hold

  • Holds

    Holds are held for 10 days

    You can pick up your holds in-person at the library. Books are filed by last name on a public holds shelf. Nintendo Switch games, Wi-Fi Hotspots, and park passes are held at the checkout

    When an items is held and ready for pick up you will receive an email notification or a phone call if you do not have email notifications set up with us